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The Kong Casino privacy policy in Canada makes it clear how your personal information is collected, used, and kept safe when you sign up, play, or contact support. How your information may be shared with payment and compliance partners, what controls you have over marketing and account settings, and what information is needed to keep your account safe and verified are all explained on this page. Check to see how local rules might affect how long you keep your data and how you can get to your C$ if you play from Canada or are a Canadian.
When you sign up for a Kong Casino account, we only need a few details to open, protect, and manage your profile.
We use this information to make sure that your account is yours, to make sure that you can log in from any device, and to make sure that the settings are right for your location and in Canada. You can also choose how Kong Casino uses some optional information when you sign up and at your first login. That's right, you can change your consent settings whenever you want without affecting your ability to access your main account.
Core account information is needed to register you and provide basic services like account verification, account communication, and responsible access controls. Identity basics: your name, date of birth, and Canadian if needed for eligibility checks; your email address and phone number for verification and security alerts; your login and security information, such as your password (stored in a protected form); your login history; and your location and technical identifiers, such as your IP address, device information, browser details, and an approximation of your region so that Canada-specific access rules can be applied; and any profile data you choose to improve your experience, like your preferred language or communication preferences.
The account can still be made even if you skip these fields. If you choose to make a first deposit when you sign up (for example, deposit C$100), the payment processing details are taken care of by our payment flow and linked to your account so that we can keep track of transactions and stop fraud. For the transaction to go through and for us to keep accurate records, we only ask for what we need. Usually, we have a legal reason to collect signup data, which includes providing the service (creating and accessing accounts), meeting regulatory requirements, and protecting our legitimate interests, like stopping fraud and unauthorized access.
Kong Casino keeps processing that is necessary separate from processing that isn't.
To keep the service running, you can't turn off the processing that is necessary for creating accounts, keeping them safe, and following the rules. Any consent settings that are available are used to control optional processing. You can choose to receive marketing emails, text messages, or push notifications, or you can decline them. You can also choose to allow or decline personalized offers and the use of activity signals to tailor promotions and suggestions. You can also choose whether to allow non-essential analytics cookies or similar tools to improve site performance and content relevance. Any changes you make to your consent settings will take effect right away. Some records related to signup may still need to be kept for certain amounts of time to meet legal, security, and dispute-handling requirements.
You will still get important account messages like security notices, policy updates, and confirmations for transactions like a 500 C$ withdrawal even if you choose not to allow optional marketing. In order to make sure you get the right bonuses and promotions and to stop people from abusing promotional offers, Kong Casino needs to use some personal information about you in order to give you bonuses and promotions. This usually includes information about your account, how to contact you, your device and session, and your activity related to deposits, gameplay, and cashing out bonuses. When certain conditions are met, we use this information to make offers that are more relevant to you, give you bonus funds automatically, and let you know about promotions that end soon.
If Canada has its own rules, more checks may need to be done to make sure the person is eligible before they can get a promotional benefit. In order to sign you up for promotions, confirm your bonus, and send you promotional messages if you have agreed to them, your account and contact information are used. Transaction and gameplay data are used to figure out who is eligible for bonuses and keep track of their progress. For example, a bonus is activated on a deposit of C$20, and players are given cashback when certain levels are reached. Technical information like an IP address, a device identifier, and login patterns can be used to spot fishy behavior and make sure rules are followed, like giving each player only one welcome bonus.
Fraud, bonus abuse, and unauthorized account access are all prevented, which is good for both the players and the casino. Using personal information for promotions is common. For example, a welcome bonus of up to C$200 may be applied automatically after a qualifying deposit. If you start an offer like free spins or a reload bonus on C$50, you can keep track of your bonus progress and wagering requirements. Giving cashback or loss-recovery offers based on activity tracked during a campaign period, such as giving cashback of up to C$100. Showing you games and campaigns that are relevant to you by customizing offers based on your likes and past games. Only sending you marketing emails, texts, or messages in apps if you have given your permission for marketing purposes.
Some accounts may need to be compared so that you don't claim the same promotion more than once. This is done for security reasons and to stop abuse. Some of the things that can be done to do this are to confirm your identity, your age, your payment information, and that you are not using restricted methods to get an offer. We may use location markers and account settings to make sure that a promotion is only available in certain areas or to certain types of players. What kind of bonus communication you get depends on what you want. Hong Kong Casino may let you know about special deals that are only available for a short time, like a weekend reload bonus on deposits from C$25 or VIP rewards if you choose to receive them.
Not wanting to be marketed to, you can still get important service messages about bonuses you've already activated, like confirmation that the bonus has been activated, reminders that the bonus is about to expire, or changes that need to be made to meet the conditions. Promoters may share data with trusted campaign helpers, like email delivery services, customer relationship management (CRM) tools, or analytics services that check to see if a promotion was sent and redeemed correctly. When these kinds of partners are used, data is only shared as much as is needed to run the promotion and keep security in check. Feel free to keep control and be open. Most of the time, you can change your marketing preferences in your account settings. You can also ask for more information about which data points were used to decide if you were eligible for a certain bonus or why an offer wasn't applied, especially if an automated rule saw that the activity didn't follow the terms of the promotion.
Kong Casino only uses payment information to process deposits and withdrawals, keep account information safe from fraud, and follow data protection rules. The casino only needs the bare minimum of information to make sure you are who you say you are when you add a payment method or start a transaction. Like, putting in 100 C$ or asking to withdraw 500 C$ might lead to extra checks to make sure the owner is who they say they are and lower the risk of someone else using the money without permission. The goal of these checks is to protect your banking information and make sure that payments are made correctly and on time.
This is how Kong Casino collects and uses your payment information. Kong Casino may ask for information like the account holder's name, partial account identifiers, transaction references, and proof of where the money came from, depending on the method you choose. Transactions, payment questions, chargebacks, and anti-fraud monitoring all depend on payment information. Checks for safety. Secure transmission and access controls keep payment-related data safe. Authorized staff and trusted payment partners are the only ones who can access the information. They need it to process your transaction, look into suspicious activity, or handle a payment dispute. Storage and cutting down. When Kong Casino can, they store sensitive payment information as little as possible and only keep records for as long as they need to for legal, operational, and accounting reasons.
If a provider uses tokenization or a similar method, that provider may store your private information instead of the casino. Banking safety and keeping an eye on transactions. In order to keep players and the platform safe, Kong Casino may use automated checks that look for strange patterns, issues with who owns a payment, or repeated failed attempts. If a transaction looks risky, the casino may temporarily stop processing it and ask for more information so that your money doesn't get used for illegal things. Checking ownership: Before you can withdraw C$500, you may be asked to prove that the payment method you used is yours. Checks on the source of funds: sometimes, you may need extra information to finish bigger deals like deposits of thousands of C$.
Risk-based limits: The speed of a transaction and who can use it can depend on the type of method used, the history of the account, and security signals. Getting payment partners involved. For the sole purpose of completing the transaction and keeping the platform safe, Kong Casino only shares payment information with payment processors, banks, and fraud-prevention services. These partners are expected to keep the information private and only use it to provide the services that were asked for. Errors and new information. Making sure your payment information is correct can help avoid delays. If your banking information changes, you should make the change before you ask for a withdrawal. For safety reasons, the casino might ask for proof when you switch to a new method, especially if you used the old method to deposit 100 C$ or more.
To make sure that withdrawals are safe and legal, Kong Casino may ask you to prove who you are before letting you cash out. This step helps make sure that the account you're trying to access is really yours, stops fraud, and supports responsible gambling rules. It's especially important when bigger withdrawal amounts like C$500 or more are being asked for. Usually, you need to be verified before making your first withdrawal, when you change important account information, or whenever your activity triggers more checks. Kong Casino wants to make the process as easy as possible while also making sure that your personal information is kept safe and private. Checks to make sure you are who you say you are, that you are old enough to pay, and that you own the money you're using are called "Know Your Customer" (KYC) checks.
It depends on your situation and the rules that apply to your account, such as the jurisdiction linked to Canada. The exact documents may be different. A clear photo or scan of a valid government-issued ID card, such as a passport or national ID card for proof of identity. A utility bill or official letter from the last three months is usually a good example of a recent document that shows your name and address. Verification of the payment method—proof that the card used is yours, like a picture of your card with private numbers hidden or a screenshot of your wallet or account that shows your name. Source of funds checks (when needed): In higher-risk situations or when larger amounts of money are being withdrawn, more information may be asked to confirm where the money came from that was used for gambling.
Make sure that the images can be read, aren't cropped, and match your account information. If your documents show a different name than the name on your account (for example because you changed your name), Kong Casino may ask for proof to avoid delays in your withdrawal. It's important to know that withdrawals can be put on hold until verification is complete. If you send your KYC documents early, you may not have to wait as long when you later want to withdraw 200 or 1,000 C$. To keep your information safe, Kong Casino only lets authorized staff access your KYC files and uses safe methods to store and upload documents. Your documents will only be used for regulatory and verification purposes. They will not be shared for marketing purposes that are not related to the documents without a legal basis.
If you are worried about information related to your account, like your address, Canadian, or payment information, you can contact support to have wrong information fixed, find out what information is being processed, or find out the status of your verification before you start a withdrawal.
Help Kong Casino keep the site safe, make sure pages load correctly, remember your preferences, and let you pick up right where you left off. You'll only see offers that are relevant to you when you use these technologies, rather than random ads.
What cookies do on your device is still up to you. You can always change your browser or device settings to accept, block, or delete cookies. If a site has a cookie banner or preference center, you can also change your consent choices there. When you visit Kong Casino, you'll need to use cookies and tracking tools in order to do basic things like logging in to your account, managing your sessions, checking for fraud, and safe navigation. If these are blocked, the casino might not work right. You don't have to set things like language, region, or interface settings all over again every time you visit a site because preference cookies remember them.
Cookies for analytics help us figure out which pages are useful, where players are having problems, and how to make things run better. They usually combine the data and use it to make the site easier to use instead of using it to find out who you are. Cookie and pixel technologies used in marketing help track campaigns and send relevant ads. For instance, they can keep you from seeing the same ad over and over and help you link sign-ups or deposits to a certain campaign. Based on your device and the choices you make about consent, Kong Casino may use: First-party cookies set by Kong Casino domains Third-party cookies from trusted partners (like analytics or advertising providers) SDKs in mobile environments (if applicable) that work like cookies Server-side logs that keep track of technical events like IP address, device type, and timestamps for security and troubleshooting Do Not Track signals are handled based on how the browser is set up and how our partners have it configured.
Some marketing and measurement tools may not work as well if your browser blocks third-party cookies, but you should still be able to use the site's most important features. Open your browser's or device's privacy settings to change how cookies are used. Check the cookie settings (allowed, blocked, or cleared). Getting rid of existing cookies will clear out your saved preferences. If the site lets you, go back to the cookie banner or preference center to change your mind. Changing things like getting prompted to log in more than once, settings not being remembered, and ads that are less relevant may happen when cookies are turned off. Information like your favorite game categories, how much you play during a session, and how you responded to previous promotions may be used to make personalized offers.
Depending on the rules, offers may include a 100 C$ reload bonus, 50 C$ worth of free spins, or cashback of up to 200 C$. Eligibility and availability may depend on the status of your account and where you live, even if you're in Canada. Your account communication settings may let you choose not to receive personalized marketing. If not, you can unsubscribe from emails, change your cookie consent settings to limit marketing cookies, or opt out of receiving marketing emails. You may still get service messages about security, account changes, or legal requirements.
Kong Casino may share some personal information with carefully chosen third parties when it's needed to process payments, run the website and apps, stop fraud, and follow the law and regulations.
We promise to only share the information we need for each purpose and not sell it to anyone else. When data is shared, it is done so under the terms of a contract that guarantees privacy, limits use to agreed-upon services, and sets security standards. Access is limited to authorized staff and partners, and sharing is based on the service you use, such as for processing deposits, checking identities, helping customers, or showing how your marketing efforts are working. Who We Share Data With and Why: We share data with payment service providers and banks. Our payment partners may need information like your name, credit card number, billing address, and transaction identifiers in order to process a deposit of 100 C$ or a withdrawal of 500 C$.
They might also do risk and compliance checks, such as screenings for fraud and money laundering. Before approving a payout, a provider may ask for more proof, like proving that the account is owned, in some cases. Partners in oversight and compliance. For identity, age, and source of funds checks, we may give your name, date of birth, address, and document references to providers who are experts in that field. This helps us make sure that the account you're using is yours and that the activity is real, especially when bigger transactions are happening, like a 1000 C$ withdrawal. Partner service providers who help the platform run. Hosting, analytics, customer service tools, email and SMS delivery, security monitoring, and game or platform integrations are some of the services we hire outside companies to do for us.
In order to provide the contracted service, these partners may process technical and usage data like device information, IP address, session logs, and communication history with support. Partners and affiliates in marketing. If you came here through an affiliate link, we may share some limited attribution data with them so they can keep track of referrals and figure out commissions. This often includes tracking IDs, timestamps, and events like making a 100 C$ deposit or signing up. With affiliates, we don't give them full payment information. Data minimization means that only the information that is needed for the job is shared. Limitations on use: partners can only use data to provide the service that was agreed upon. Demands for security: contractual safeguards must include both technical and organizational measures.
Access controls: only employees who need to be able to do their jobs are allowed to get inside. Share across borders. Based on their infrastructure and licensing, some providers may process data in places other than your own. When this happens, we use the right legal protections and ask our partners to keep strong privacy and security measures in place, no matter where you are in Canada. How your choices affect operational sharing. Who the third parties are can change based on the payment method you choose, the features you use, and the checks your account needs. If you change how you pay or ask for a bigger withdrawal, the transaction may involve more providers to make sure it is safe and legal.
We use your information to handle payments, stop fraud, and follow rules against money laundering. This usually includes your name, date of birth, address, device and login information, as well as payment information that is needed to complete a transaction. Not all of your payment card numbers are stored; only authorized payment providers handle your sensitive payment information. Before releasing C$, we may ask for more proof of a deposit or withdrawal that our risk checks show as suspicious.
We may ask for a photo ID, proof of address, and proof of payment method (like a screenshot of an e-wallet account or a bank statement with sensitive information hidden) in order to authorize withdrawals and keep your account safe. The files are uploaded safely, and only trained staff and compliance teams can access them. We only keep records for as long as they are needed for legal, accounting, or dispute reasons. After that, we delete them or make them anonymous if we can.
By default, bonuses don't give us access to more private information, but they can make us go through more checks. If you ask for a bonus, we may check your identity, location, and the ownership of the payment to stop bonus abuse and using multiple accounts. If your play history or IP/device information shows that you have more than one account, we may stop your bonus winnings and ask for proof. As long as we say so, you should always use your real information and only have one account per person, household, and device.
There are laws in Canada and your area that you must follow. We might look at your IP address, device signals, and account activity to make sure you're not accessing the site from a country that doesn't allow it. For security, use strong passwords, keep your email safe, and contact support right away if you think someone has gotten in without your permission. To protect your account and C$, we keep an eye on logins and transactions for anything out of the ordinary. To do this, we may temporarily limit withdrawals or ask for verification.
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